Cancellation & Refund Policy

New Clients

New clients MUST arrive 10 minutes prior to the scheduled time to complete intake paperwork. Any late participants that do not arrive 10 minutes prior will need to reschedule.

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Cancellation Policy

If you need to cancel or reschedule an appointment, please call. Please be advised that we require 24-hour notice to avoid a no-show/ no- call fee of $50. Credit cards or other means of payment, such as a gift card, that are taken at time of booking are NOT charged prior to your appointment — they are used to hold the reservation in compliance with our cancellation policy.

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Membership Cancellations

All membership cancellations need to be sent in writing via email to solitude.newyou@gmail.com. Note there is a period between 'solitude' and 'newyou'.

 

Refund Policy

There are no refunds on past services, memberships, packages, or gift cards. All packages or memberships expire as indicated at time of purchase. There are no refunds on packages or memberships. Packages and Memberships remain active until they expire.